Overview

Due to the intimate and personal nature of our products, your safety and hygiene are our top priorities. That’s why we maintain a strict no-return policy, with a few exceptions for damaged or defective items.

 Eligible for Replacement

We will offer a replacement or refund only if:

  • You receive a damaged, defective, or incorrect item
  • You notify us within 48 hours of delivery
  • You share clear photos/videos of the issue for verification

Not Eligible for Return:
We do not accept returns or exchanges for:

  • Used or opened products
  • Items returned without authorization.
  • Damage caused by misuse or personal wear & tear.
  • Change of mind or dissatisfaction due to personal preferences

Refunds

  • It will be processed within 7–10 working days.
  • The amount will be credited to your original payment method.
  • Shipping charges (if applicable) are non-refundable

Discreet Support

Your privacy is important to us. All queries are handled with full discretion. If you need help, contact us at: www.lonelydodo.in